They are called, “log-date.txt”, “output-date.txt” and “clientApi_date.txt”.įollow these step by step instructions to access the most recent logs. There are three different kinds of logs that we will need. Attach that test to the Ticket as well as a. – Now re-do the test with the same configuration except for the address, which should be. – Now click on “File”, “Save Image…” and save it as. – Press the green arrow and let it run until the Count reaches 300. – The address will depend on which region are you playing at: – Run it after installing, and please configure it like this for the first test: – Download and install PingPlotter here: Please make sure that you run this test while you are having issues with the game. This test is designed to give us information about your connection route to our servers – even if your connection is fine to other servers, there might be a problem in the route between your PC and our servers or inside our servers’ network, and this will help us diagnose it. This should generate a DxDiag.txt file, attach that file to your ticket. To acquire it, please type DxDiag in your windows search bar and press enter. This file will tell us more about your computer status. If you need help getting the DxDiag, PingPlotter, and logs, check this article on how to acquire it: DxDiag Please make sure to also screenshot or record a video for everything, these along with the logs are the most important things. – What were you doing when the problem occurred. – The rate in which the problem occurs (once, super rare, rare, sometimes, 100%)? In order to fix a bug, we’ll need as much information as you can provide, here is a general guideline of things that will help us: First of all, thank you very much for helping us improve the Heavy Metal Machines experience.
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